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Frequently Asked Questions

We’ve put together some frequently asked questions to give you more information about Solbari and the products we offer.

If you have a question that you can’t find the answer to, please use the contact us page.

NOTE: Clicking on the question will reveal the answer.

OUR BRAND

What does Solbari mean?

Solbari is the solar (sol) barrier (bari) you wear. All our products are rated with the highest sun protective rating UPF50+ and protect your skin with an effective solar barrier against UVA and UVB rays.

Where are your headquarters?

Solbari is an Australian company based in Melbourne with offices in the UK and the USA.

Do you offer discount codes or discounts?

When you sign up to our Newsletter, you will be sent a discount code that allows you to save 10% and receive free shipping. Insert the discount code SOLBARI at the checkout page and the 10% discount and free shipping will be applied automatically to your order.

You can also visit our Solbari Rewards page for more coupons and discounts.

Do you have stock in-store?

Our products are currently only available online. Please contact us at info@solbari.com if you require any assistance with making a purchase.

Do you love what you do?

Absolutely. While skin cancer is one of the most common forms of cancer, it is also one of the most preventable. About 90% of skin cancer cases are linked to ultraviolet (UV) radiation exposure from the sun. At Solbari we are passionate about preventing skin cancer and we are on a mission to reduce the rates of skin cancer not only in Australia but around the world.

SIZING AND SOLBARI FABRICS

Are your garments true to size?

Our garments fit true to size. They have a nice flattering shape without being baggy or too tight. Before you purchase, we strongly recommend you check our size chart against your measurements. Once you know your size with us, you can buy the same size for all your other Solbari garments. You can find our size guide on our product pages and under our customer service tab.

My skin is prone to irritation, can I wear Solbari?

We also cater for people with skin conditions and those who need to avoid sun exposure for medical reasons. Our Sensitive fabric is made of natural. They do not use harmful chemicals, insecticides or pesticides. They are gentle on the skin, naturally soft and anti-odour, lightweight and rated UPF50+.

What is the difference between your fabrics?

Our styles come in a number of different fabrics, all of which have been tested and rated UPF50+ protection:
• Our CoolaSun fabric is our most light-weight fabric which has been designed to keep you cooler in warm conditions. It has a soft and silkier feel than our other fabrics.
• Our Sensitive fabric is made of organic cotton and bamboo. It is also super soft and breathable.
• Our Active fabric is moisture-wicking, breathable and offers more durable stretch.
• Our Swimwear fabric is lightweight, water and chlorine resistant and unlike other rash guards, it is not skin tight.

Click here to learn more about our UPF50+ fabrics.

How do I care for my Solbari?

Always read and follow the washing instructions on the care label for the garments and the swing tag for the hats. You can also find the washing instructions by going directly to the product page and clicking on the "Fabric Details" tab.

Do you sell your fabrics?

We do not sell our fabrics.

OUR UPF50+ RATING

What does UPF mean and why is it important?

UPF stands for Ultraviolet Protection Factor. This indicates how much of the sun’s UV radiation is blocked by the fabric before it reaches your skin. Our rating is the highest achievable, which is UPF50+ on all our products. This means that at least 98% of broad spectrum UVA and UVB rays are blocked by the fabric and cannot damage your skin. Our products act as the sun barrier that you wear.

What is the difference between UPF and SPF?

UPF is the protection rating given to Fabrics and SPF is for Sunscreen.

A UPF50+ is the highest sun protective rating available in the world for fabrics.

Do I need to wear sunscreen if I wear Solbari clothing?

You need to wear sunscreen on areas which are not covered by your Solbari.

If you are wearing a hat, we recommend that you still wear sunscreen on your face and neck as UV rays can be reflected from the ground, water and snow.

SHIPPING QUESTIONS

What are your delivery charges?

Express International Post with USPS online tracking - FREE ON ALL ORDERS 
Express Courier International with USPS online tracking - USD$20 
Express International Post with online tracking - FREE ON ALL ORDERS 

Where is my order?

Express International Post usually takes between 5-7 business days.
Express Courier International usually takes between 2-5 business days.
Rest of the world: Express International Post usually takes between 3-14 business days.

Please note that arrival times for delivery are estimated and in some cases delays may occur.

Please find more information on our Shipping Information page under the Customer Service menu.

Has my order been dispatched yet?

When your order leaves us, a second email is generated to confirm this titled "A shipment from order #xxxxxx is on the way”. If you don’t receive this email within 3 working days, please feel free to contact our customer care team.

Can I track my order?

Yes. Once your order has been dispatched, you will receive a shipment confirmation email with a link to track your order.

Which couriers do you use?

We use USPS for deliveries within the USA and national postal services for orders outside of USA (for example USPS in the USA, Royal Mail in the UK, Canada Post in Canada etc..).

PLACING AN ORDER

What payment methods do you accept?

We accept Visa, Mastercard, American Express, PayPal, Google Pay and Apple Pay.

Can I cancel/change my order?

If your order has already been sent then it cannot be cancelled or changed. Orders are usually sent the same business day if ordered before 1pm.

Can I add to an existing order?

As we receive a large number of customer orders daily, we are unable to add to orders already placed. We recommend you place a new order. We offer free shipping on all orders.

I forgot to use my offer code - can I claim it afterwards?

Please contact our friendly customer service team info@solbari.com and we will be happy assist you.

Will I be charged customs and import duties?

We attempt to prepay all customs and import duties where applicable. In the event that you are charged import duties, please contact our customer service team and we will refund those charges against your order.

Can I become a distributor or reseller?

If you’re a corporate entity or team wanting to order a large quantity of Solbari products to wear, please signup to our Corporate & Teams program at the bottom of this page in the footer or send us an email info@solbari.com and we'll be happy to assist you.