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Frequently Asked Questions

We’ve put together some frequently asked questions to give you more information about Solbari and the products we offer.

If you have a question that you can’t find the answer to, please use the contact us page.

NOTE: Clicking on the question will reveal the answer.

OUR BRAND

What does Solbari mean?

Solbari is the solar (sol) barrier (bari) you wear. All our products are rated with the highest sun protective rating UPF50+ and protect your skin with an effective solar barrier against UVA and UVB rays.

Where are your headquarters?

Solbari is an Australian company based in Melbourne.

Do you offer discount codes or discounts?

When you sign up to our Newsletter, you will be sent a discount code that allows you to receive 10% off your order. Insert the discount code SOLBARI at the checkout page and the 10% discountwill be applied automatically to your order.

You can also visit our Solbari Rewards page for more coupons and discounts.

Do you have stock in physical retail stores?

Our products are available on our Solbari website. Please contact us at info@solbari.com if you require any assistance with making a purchase.

Do you love what you do?

Absolutely. While skin cancer is one of the most common forms of cancer, it is also one of the most preventable. About 90% of skin cancer cases are linked to ultraviolet (UV) radiation exposure from the sun. At Solbari we are passionate about preventing skin cancer and our mission is to reduce the rates of skin cancer not only in Australia but around the world.

SIZING AND SOLBARI FABRICS

Are your garments true to size?

Our garments fit true to size. They have a nice flattering shape without being baggy or too tight. Before you purchase, we strongly recommend you check our size chart against your measurements. We try to make our sizing consistent across our Solbari range. You can find our size guide on our product pages and under our customer service tab.

My skin is prone to irritation, can I wear Solbari?

We cater to people with skin conditions and those who need to avoid sun exposure for medical reasons.

What is the difference between your fabrics?

Our styles come in a number of different fabrics, all of which have been tested and rated UPF50+ protection.

Click here to learn more about our UPF50+ fabrics.

How do I care for my Solbari?

Please follow the washing instructions on the care label for the garments and the swing tag for the hats. You can also find the washing instructions by going directly to the product page and clicking on the "Fabric Details" tab.

Do you sell your fabrics?

We do not sell our fabrics.

OUR UPF50+ RATING

What does UPF mean and why is it important?

UPF stands for Ultraviolet Protection Factor. This indicates how much of the sun’s UV radiation is blocked by the fabric before it reaches your skin. Our rating is the highest achievable, which is UPF50+ on all our products. This means that at least 98% of broad spectrum UVA and UVB rays are blocked by the fabric and cannot damage your skin. Our products act as the solar barrier that you wear.

What is the difference between UPF and SPF?

UPF is the protection rating given to Fabrics and SPF is for Sunscreen.

A UPF50+ is the highest sun protective rating available in the world for fabrics.

Do I need to wear sunscreen if I wear Solbari clothing?

You need to wear sunscreen on areas which are not covered by your Solbari.

If you are wearing a hat, we recommend that you still wear sunscreen on your face and neck as UV rays can be reflected from the ground, water and snow.

SHIPPING QUESTIONS

What are your delivery charges?

Please visit our shipping information for more information.

Where are orders, returns and exchanges sent from?

All orders and exchanges are dispatched and processed from our Melbourne (Australia) warehouse.

Where is my order?

Your tracking information will be emailed to you as soon as your order has been dispatched and you will be able to track your order online.

Solbari does not take responsibility for late arrivals. Postal delays are out of our control. Refunds or cancellations will not be allowed if the shipment arrival times exceed the estimated times outlined on our Shipping information page.

COVID-19

Due to the COVID-19 pandemic, we are aware that the global delivery network has been disrupted causing delays to shipments. This is affecting e-commerce deliveries globally.

Please note that arrival times on our shipping information page are estimates only.

Which couriers do you use?

We use a number of postal services, depending on the shipping destination.

Please visit our shipping information for more information.

PLACING AN ORDER

What payment methods do you accept?

We accept Visa, Mastercard, American Express, PayPal, Google Pay and Apple Pay.

Can I cancel/change my order?

If your item(s) have already been dispatched then it cannot be cancelled or changed.

Can I add to an existing order?

As we receive a large number of customer orders daily, we are unable to add to orders already placed. We recommend you place a new order. We offer free shipping on all orders.

I forgot to use my offer code - can I claim it afterwards?

Please contact our friendly customer service team info@solbari.com and we will be happy assist you.

Will I be charged customs and import duties?

We attempt to prepay all customs and import duties where applicable. In the event that you are charged import duties, please contact our customer service team and we will refund those charges against your order.

Can I buy Solbari products in larger quantities?

If you’re a corporate entity or team wanting to order a large quantity of Solbari products to wear, please signup to our Wholesale program at the bottom of this page in the footer or send us an email info@solbari.com and we'll be happy to assist you.